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What should I do when my Raleigh home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your property – and your family members – against the multitude of risks you could experience, like theft, fire, and carbon monoxide leaks. Even though your home may be ready, that doesn’t automatically mean you are. Do you know what to do if your Raleigh home alarm system goes off? The blaring of an alarm can be shocking, bewildering, and may provoke panic. Your best bet is to stay composed and follow these straightforward tips.

Steps to Take Whenever Your Home Alarm System In Raleigh Sounds

It’s a circumstance nobody wants to be in, but it’s also the reason why you put in a home alarm system in the first place. You’re woken up in the wee hours of the morning with the distinct blasting of an alarm after a home security component has been tripped. Now what should you do?

  1. Try not to panic. This is easier said than done when your home security alarm is blasting, and your heart is racing. But staying calm is the most effective way to evaluate what is happening. Avoid the impulse of trying to handle the emergency on your own but instead let your monitoring experts and first responders perform their job.
  2. Attend to your loved ones. Your main focus should be your family members and getting them out of harm’s way. In the case of a burglary, this might mean moving to a predetermined secure area as far from access points as possible. Chances are your alarm may have deterred the trespasser, but it’s always smarter to be safe than sorry. If there’s smoke or a blaze, you ought to leave your house immediately.
  3. Grab your smartphone. These days, almost all homeowners have their cell phones with them always, but you may neglect to take it during a crisis. Try to remember it. You’ll have the opportunity to keep in contact with your monitoring specialists and get updates through your home security app.

Work With Your 24/7 Monitoring Specialists

Whenever your home alarm system in Raleigh goes off, your 24/7 monitoring experts will spring to action. The first move is to verify your alarm, and that involves reaching out to you. The procedure they abide by is dependent on the kind of emergency. To illustrate, if a medical emergency is initiated, one effort will be made to contact you before help is deployed. If you have a break-in - the most frequent sort of alarm - a monitoring specialist will follow these guidelines to get in touch with you:

  • An attempt will be made to contact you using the touchscreen interface. You will typically be requested to provide a passcode.
  • If that attempt isn’t successful, a call is made to your principal contact number.
  • A second number or first emergency contact is tried next.
  • If there is still no answer, area police officers are dispatched.
  • Your monitoring specialists will try to reach you again after emergency personnel are alerted.

If you're not able to communicate with monitoring staff, that’s OK. Assistance will still be deployed even if you're not able to substantiate the emergency.

Get prepared for any crisis with a Vivint home alarm system in Raleigh

Stay ready for any emergency with a contemporary home alarm system in Raleigh from Vivint. Contact (919) 899-2155 to start customizing your home’s protection today.