Work With Your 24/7 Monitoring Specialists
Whenever your home alarm system in Raleigh goes off, your 24/7 monitoring experts will spring to action. The first move is to verify your alarm, and that involves reaching out to you. The procedure they abide by is dependent on the kind of emergency. To illustrate, if a medical emergency is initiated, one effort will be made to contact you before help is deployed. If you have a break-in - the most frequent sort of alarm - a monitoring specialist will follow these guidelines to get in touch with you:
- An attempt will be made to contact you using the touchscreen interface. You will typically be requested to provide a passcode.
- If that attempt isn’t successful, a call is made to your principal contact number.
- A second number or first emergency contact is tried next.
- If there is still no answer, area police officers are dispatched.
- Your monitoring specialists will try to reach you again after emergency personnel are alerted.
If you're not able to communicate with monitoring staff, that’s OK. Assistance will still be deployed even if you're not able to substantiate the emergency.
Get prepared for any crisis with a Vivint home alarm system in Raleigh
Stay ready for any emergency with a contemporary home alarm system in Raleigh from Vivint. Contact (919) 899-2155 to start customizing your home’s protection today.